We have happy to say that they are still in one piece and are delighted to have managed to raise a staggering £857.00 for the charity.Ī big thank you to everyone who sponsored our brave staff. After a five hour wait for the weather to improve, they finally took the plunge and Jumped 10,000 feet out of a plane. In August, Kirsten and our Operations Manager Holly, took to the skies to take part in a terrifying skydive to raise money for the charity. The charity has managed to raise over £27 million to support a wide range of life-saving medical equipment as well as: family accommodation, patient comforts and run programmes involving art, music and education for the children. This Bristol based charity was first established in 1995 and is the only charity fundraising exclusively for the Bristol Royal Hospital for Children and St Michael’s Neonatal Intensive Care Unit (Special Care Baby Unit) at St Michael’s Hospital. Talk to Ntouch today to find out how you can improve your customer service journeys.Įach year, Ntouch runs fund raising events to help raise money for their main charity, Wallace & Gromit’s Grand Appeal. It’s crucial that your customer never reaches the end of their journey with you. This process will help you to optimise every step of the customer journey so that you can keep customers on the desired path at every point of interaction. This way you will be able to pinpoint issues, track them back to their source, and apply improving actions.
“Customer journeys are multi-channel and change direction at a customer's whim - after all, it’s their journey, not yours” (CMSWire)Įvaluating the customer service journey is not a way to box customers into a desired path, it’s a way for brands to better understand customer desires, anticipate needs and uncover opportunities to delight.īut before you can measure this in a meaningful way, you need to draw up clear strategic goals as well as the key performance indicators you will use to measure them. It includes not only the interactions a person has with a company, but also the touch points where their impression of the brand is impacted. Customer Service Journeys document the experience customers have from their point of desire to fulfillment.
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